Aci365 FAQ — FAQ

at aci365 To access You will need your registered mobile number and password. If two-factor authentication (2FA) is enabled, you will also need the OTP sent to your mobile.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP and set a new password. The entire process takes just 2–3 minutes.

Entering the wrong password 5 times in a row will lock your account for 30 minutes. Wait it out or email support@aci365.biz for a faster unlock. Identity verification may be required to restore access.

After logging in, go to Account Settings > Security. From there, enable "Two-Factor Authentication." Each time you log in, a one-time OTP will be sent to your mobile, adding an extra layer of security to your account. We strongly recommend keeping this enabled.

Yes, you can log in to your aci365 account from multiple devices at the same time. For your security, change your password after logging in on an unfamiliar device and log out any other active sessions.

aci365 currently supports the following payment methods:

• Mobile Banking: bKash, Nagad, Rocket
• Crypto: USDT (TRC-20, ERC-20)
• Bank Transfer: Select Bangladeshi banks

bKash and Nagad are the fastest options.

The minimum deposit at aci365 is ৳300 BDT. There is no set maximum deposit limit, though KYC verification is required for larger amounts. A special welcome bonus is available on your first deposit.

Withdrawal times by payment method:

• bKash / Nagad / Rocket: 5–15 minutes
• USDT: 15–30 minutes
• Bank Transfer: 1–3 business days

Withdrawals may be delayed if KYC verification is incomplete.

Deposits are usually credited within 1–5 minutes. If more than 15 minutes have passed, email support@aci365.biz with a screenshot of your payment and the transaction ID. Our team will resolve it promptly.

aci365 generally charges no withdrawal fees. However, payment gateways may apply their own charges — for example, bKash cash-out fees. Network fees may apply for USDT transfers.

The welcome bonus is automatically credited on your first deposit after registration. A minimum deposit amount is required to receive the bonus. For full terms and conditions, Terms & Conditions Visit the page.

Each bonus comes with specific wagering requirements — typically 10–20x the bonus amount. For example, a ৳1,000 BDT bonus with a 10x wager means you need to place ৳10,000 BDT in bets. For full terms, see the Terms & Conditions View.

Once a free bet is credited to your account, you will see a "Use Free Bet" option on the bet slip. Any winnings from a free bet are paid out minus the original stake. Free bets have a limited validity period.

Reload bonuses are credited on specific days each week. Cashback offers typically return a portion of net losses on a weekly or monthly basis. Offers are subject to change — for the latest promotions, Voucher Check the page regularly.

Your bonus may be cancelled for any of the following reasons:

• If the wagering requirement is not completed within the specified time limit
• If you attempt to claim bonuses using multiple accounts
• If you violate the bonus terms
• If account verification has not been completed

aci365 offers betting on cricket, football, tennis, kabaddi, badminton, and more — over 30 sports in total. Sports Visit the page to see the full list of available sports. In the Live Betting section, you can place bets on ongoing matches in real time.

Odds represent the potential return on a bet. For example, a ৳100 BDT bet at odds of 2.5 returns ৳250 BDT if you win (profit of ৳150 BDT). aci365 supports three odds formats: decimal, fractional, and money line. For more details, see the Match Odds Visit the page.

If a match is cancelled or postponed, the bet is automatically voided and the full stake is returned to your account. For accumulator bets, if one event is voided, the remaining events are recalculated using their respective odds.

aci365's Live Casino features live Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, and many more popular games — all streamed live with real dealers. Popular Games See all options on the page.

High Roller This section is designed for experienced players who want to place large bets. It features higher betting limits, exclusive tables, and special VIP perks. A minimum deposit history is required to qualify.

Download the aci365 app directly from our App Page Available for download — both Android and iOS versions are supported. We recommend only downloading the app from official sources, not third-party sites.

The aci365 app runs on Android 6.0 (Marshmallow) or later. On iOS, it is compatible with iPhone 6s and above (iOS 13+). Older devices can access the site via a mobile browser.

To install the APK file on an Android device, go to Settings > Security and enable installation from unknown sources. For security, disable this setting again after installation. iOS users can install the app directly from the App Store.

Start by fully closing the app and reopening it. If the issue persists, clear the cache (Settings > Apps > aci365 > Clear Cache). If that doesn't help, uninstall and reinstall the app. If the problem continues, email support@aci365.biz with your device model and Android/iOS version.

After logging in to the app, go to Settings > Notifications to enable push notifications. Once turned on, you will receive instant alerts for match starts, bonus offers, deposit confirmations, and account updates.