aci365's Privacy Policy — Your Data Is Completely Safe

We collect certain necessary information when you register and use aci365 services. This information is collected solely to provide you with the best experience and to ensure platform security. We never collect excessive or unnecessary data.

We do not collect any information beyond what is listed above. Your full bank account number or card number is never stored on our servers — payments are processed directly through the payment gateway.

Aci365 collects information in several ways. We are fully transparent about each method so you always know where your data comes from.

Information Provided Directly

The most important data is what you provide at registration — your name, mobile number, email, and date of birth. Copies of your ID or passport may also be collected as part of the KYC process.

Automatically Collected Information

When you use the aci365 platform, certain information is collected automatically:

• Log data: Login time, session duration, pages visited
• Device information: Operating system, browser version, screen resolution
• Network Information: IP address, internet service provider
• Location information: Approximate geographic location (country/city level only, not your exact address)

Via third parties

We work with a select group of trusted service providers for payment processing, identity verification, and fraud prevention. These providers receive only the data strictly necessary for their function.

The information we collect is used only for specific purposes. aci365 never uses your data for anything unnecessary. Below is a clear breakdown of everything we use your information for:

• Account Management: Completing registration, securing login, and sending account-related notifications.
• Payment processing: Processing deposits, handling withdrawals, and maintaining transaction records.
• Customer Support: Resolving your issues and answering your questions.
• Security: Detecting fraud, preventing multiple accounts, and maintaining platform security.
• Legal compliance: Meeting regulatory requirements and verifying age.
• Service Improvement: Analyzing usage patterns to improve your experience on the platform.
• Personalized Offers: Showing you relevant promotions and offers based on your preferences.

Aci365 uses industry-leading technology to keep your data secure. Our security measures are layered across multiple levels, so even if one layer fails, your information remains protected.

Technical Safeguards

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Database encryption: Stored data is also kept in encrypted form.
• Firewall & Intrusion Detection: Unauthorized access attempts are blocked automatically.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Two-Factor Authentication (2FA): An extra layer of security for sensitive actions.

Data retention period

We do not retain your data longer than necessary. Data from active accounts may be kept for up to 5 years after account closure to meet legal requirements, after which it is securely deleted.

Aci365 does not sell your data. However, limited information may be shared with trusted third parties in certain specific circumstances.

When Information Is Shared

• Payment Processors: bKash, Nagad, Rocket — only the information required to complete your payment.
• Identity verification service: For identity document verification during the KYC process.
• Technology Infrastructure: Hosting and cloud service providers — all GDPR compliant.
• Law Enforcement: Only the minimum necessary information, when required by a court order or legal obligation.

When Information Is Not Shared

• Your profile is never sold to advertising companies.
• No data is shared with data brokers or information aggregators.
• Your data is never used for marketing purposes without your consent.

All third-party service providers are required to comply with our strict privacy standards, enforced through contractual agreements.

The aci365 platform uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure platform security. Without these, the platform cannot function properly.
• Performance cookies: Used to monitor page loading speed and detect errors.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: Used to understand how the platform is being used. No personal information is included.

Cookie Controls

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may prevent some platform features from working.

As an aci365 member, you have several important rights over your own data. We fully respect each of these rights.

• Right to Access: You can find out exactly what information we hold about you. Submit a request to Support and the data will be provided within 30 days.
• Right to correction: You can request a correction if any of your information is inaccurate.
• Right to Erasure: In certain circumstances, you may request that your data be deleted. However, some information may need to be retained for legal reasons.
• Right to Object to Processing: You can object to your data being used for specific purposes.
• Right to Portability: You can request a copy of your data in a machine-readable format.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

How to Exercise Your Rights

To exercise any of your rights, write to our support email: support@aci365.biz — We will process your request within 30 business days.

Aci365 is strictly for users aged 18 and above. We do not knowingly collect data from any minors.

• Age is verified at the time of registration.
• Any account found to belong to someone under 18 is immediately suspended and all associated data is deleted.
• If a parent believes their child has registered by mistake, please contact our support team immediately.
• We are committed to promoting responsible gaming.

Aci365 may update this privacy policy from time to time. We will endeavour to notify members before any significant changes take effect.

• For significant changes, a notice will be sent to your registered email.
• Minor changes will be updated on this page only.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Contact support if you need a copy of a previous version of this policy.

If you have any questions, concerns, or requests regarding our Privacy Policy, don't hesitate to get in touch. We're ready to help promptly and sincerely.

• Email: support@aci365.biz
• Response Time: Usually within 24–48 hours
• Data Requests: Resolved within a maximum of 30 business days